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Managed IT visibility for K-12 schools

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Network health, service response, device posture, and compliance evidence move through one accountable system.

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Network health
Help desk
Device posture
CIPA evidence

What your team actually gets.

One portal for network state, service history, and the compliance record. It is the same evidence leadership asks for at budget time.

  • SNMP · Mist · UniFiAccess points, switches, printers, and the gateway are polled continuously, not only when someone complains.
  • Paged, not queuedA device going down opens a ticket and pages the on-call engineer on its own.
  • CIPA + NAC recordContent-filtering and network-access posture are captured over time and export as a dated PDF for E-rate review.
  • Human-gated AIAutomation drafts the work and proposes the change; a person approves before anything is touched.

One operating loop.

The work stays attached to its context from first signal to durable evidence.

  1. 01

    Observe

    Read campus network and device state as one operating picture.

    • Mist and UniFi campus health in one view.
    • SNMP status for network infrastructure and printers.
    • Fleet compliance and asset posture by organization.
  2. 02

    Prioritize

    Bring requests, incidents, ownership, and SLA context into focus.

    • Intake from the portal, email, monitoring, and automation.
    • Ownership, queue, priority, and SLA context stay attached.
    • Device outages include their downstream campus impact.
  3. 03

    Resolve

    Keep communication and technical action attached to the work.

    • Requester replies, internal notes, and watchers share one thread.
    • Agent actions remain human-gated through explicit approval.
    • Resolution history stays attached to the original request.
  4. 04

    Prove

    Give leadership a durable record of service and compliance.

    • SLA and daily operations reporting for school leadership.
    • CIPA and NAC compliance history with exportable records.
    • Asset, network, and service history retained over time.

Your school's IT, visible and accountable.

See how Engine can connect the systems your team already runs.

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